Environments

Netomi provides isolated environments for development and production.

Available environments

Environment	Base URL	Purpose
sandbox	https://api.sandbox.netomi.com/v1	Free testing, no billing, isolated agents
production	https://api.netomi.com/v1	Live traffic, billed per conversation

API keys are environment-scoped

A live key only works against production; a test key only works against sandbox. See Authentication.

Promoting an agent to production

1. Build and test the agent in sandbox.
2. In the dashboard, open the agent and click Promote to Production.
3. Production receives a snapshot — sandbox changes do not auto-propagate.

Data isolation

• Conversations, users, and knowledge are completely separate between environments.
• Webhooks are configured per environment.
• Analytics dashboards default to production but can be filtered to sandbox.

CI/CD recommendations

• Use sandbox for integration tests.
• Run a smoke test against production after every deploy of your application.
• Store keys as environment variables, never in source control.